ATM Money Debited from your Account but Cash Not Dispensed/Received?

In every bank’s ATM Centre, a notice board explaining this along with contact numbers of the help desk/contact person is expected to be put up. Inform the Concern Authorities Via Email / Phone Call.

Usually the money gets credited back in 24-72 hours

If not Lodge a complaint at the branch where you have the account linked with the ATM card (Refer your Name, Account No, Debit/Credit Card No, ATM Centre, Address & Mobile Number) and note down the Complaint Number or get the acknowledgement Copy. This process is applicable even if the transaction was carried out at another Banks ATM .

The bank is mandated to resolve it within seven days of receiving the complaint. If the bank fails to recredit the account within seven days, the customer is entitled to a compensation of Rs.100 a day from the bank.


After 7 or 12 Days:

1. Follow-up with Branch Officials
2. Escalate to Bank Grievance System / Bank Nodal Officers
3. Approach the Banking Ombudsman
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164
https://secweb.rbi.org.in/BO/precompltindex.htm

FYI: The number of notes put in the ATM and the amount dispensed is tallied at the end of the day with each ATM (Inquiry the Error Log on Cash Management Process). Normally, it’s one odd case (of people not getting money out of ATM) and if a claim comes and the amount is the same as the difference noticed in the tally report, then it is given to the customer.”

There are cameras in many ATMs and it can be easily established whether the cash is dispensed or not. All our ATMs have a telephone which you can just pick up and you are connected to the call Centre. You can inform the call Centre or the branch, whichever is convenient.